Artificial Intelligence

Bits, Bytes, and Bias: Service Providers Who Use AI Are Seen as Cold and Incompetent
Generative AI promises to help people work, entertain, and even socialize better, and it has quickly been adopted by consumers and …
Pete Pengcheng Zhou, Yujie Zhao, Caleb Warren
The Hidden Cost of Efficiency: Generative AI Reduces Donor Engagement Through Extrinsic Motivation Inferences
Charitable organizations increasingly turn to artificial intelligence tools to address the challenge of soliciting charitable …
Yujie Zhao, Pete Pengcheng Zhou, Zengxiang Chen