Working Paper

Bits, Bytes, and Bias: Service Providers Who Use AI Are Seen as Cold and Incompetent
Generative AI promises to help people work, entertain, and even socialize better, and it has quickly been adopted by consumers and …
Pete Pengcheng Zhou, Yujie Zhao, Caleb Warren
Do We Communicate with GenAI Differently?
Marketers are increasingly seeking assistance from generative AI (GenAI) on tasks that used to be performed by human employees. To …
Pete Pengcheng Zhou, Yujie Zhao, Caleb Warren
The Dark Side of Opportunity: High Perceived Economic Mobility Reduces Dependency-Oriented Charitable Behavior
This research investigates how perceived economic mobility affects consumers’ engagement in dependency-oriented charitable giving, …
Yujie Zhao, Pete Pengcheng Zhou, Aojie Zhang, Xinyue Zhou
The Hidden Cost of Efficiency: Generative AI Reduces Donor Engagement Through Extrinsic Motivation Inferences
Charitable organizations increasingly turn to artificial intelligence tools to address the challenge of soliciting charitable …
Yujie Zhao, Pete Pengcheng Zhou, Zengxiang Chen